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Frequently Asked Questions

You can reach frequently asked questions by our users in this area.

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9 articles in this collection
Written by Customer Support Line

I filled out the questionnaire. How can I contact my specialist?

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Written by Customer Support Line
Last update: 11/8/2022

I would like to have a welcoming video call with my specialist before starting the sessions. How can ı make an appointment?

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Written by Customer Support Line
Last update: 11/8/2022

I have decided to start the sessions. How do I make the payment?

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Written by Customer Support Line
Last update: 11/8/2022

How can I join the online therapy and counseling sessions?

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Written by Customer Support Line
Last update: 11/8/2022

What kinds of specialists are there at Hiwell?

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Written by Customer Support Line
Last update: 11/8/2022

I work full-time. Is it possible to get services in the evenings or on weekends?

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Written by Customer Support Line
Last update: 11/8/2022

How do you ensure the privacy of personal data and the security of video calls?

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Written by Customer Support Line
Last update: 11/8/2022

In what cases should Hiwell not be used?

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Written by Customer Support Line
Last update: 11/8/2022

How can I contact you?

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Written by Customer Support Line
Last update: 11/8/2022
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