What is Infoset?
How Infoset works, what it can do to grow your business, and what separates it from others.
Written by Samed
Last update: 9/19/2022
Infoset is a leading cloud omnichannel support and sales platform. With Infoset, you can easily manage all your support and sales channels such as incoming/outgoing calls (cloud call center, cloud switchboard), e-mail, live chat, chatbot, social media from a single platform. You can use Infoset anywhere, on any device with an internet connection.
What solutions does Infoset offer?
- Cloud Call Center
- Infoset Cloud Call Center has a best-in-class inbound routing engine and on-call capabilities for agents to transfer calls, infinite and flexible call pools, call recording, advanced IVR, CTI, ACD, TTS, and more. It really has everything you need and will possibly need in the future.
- It's as powerful as the systems others pay millions of dollars for, but it comes with a fraction of the cost and complexity. It's a super flexible and easy-to-use system that you can set up and start using in 15 minutes.
- Sales Management
- Manage your sales on drag-and-drop sales pipelines, keep track of everything about your customers/leads on a single page.
- Rich features such as task assignments, reminders, notes, advanced reporting, live chat, and automatic lead generation with chatbots.
- With e-mail integration, manage your outgoing/incoming e-mails from the same screen. Easily import/export your data from your existing system or Excel/CSV.
- Easily integrate Infoset into your own services using our open REST API.
- Easy-to-use interface that your team will love. Track and manage your sales processes from anywhere with mobile and tablet applications.
- Customer Support
- Manage all your support channels (email, phone, chat, and more) from a single dashboard.
- Get in touch with your customers with live chat and chatbots.
- Convert incoming emails into support tickets with email integration. Keep track of all e-mails and team notes on the same screen.
- Set up a help center like this one (integrated into live chat) and easily help your customers.
- Track every point in the customer journey, and improve it with meaningful reports.
- Manage all of your support teams from a single platform and easily get performance reports.
- Live Chat
- Completely customize your chat widget and easily embed it in any website.
- Chat with your website visitors in real-time for marketing, sales, and customer support. Track your customers and know who you are talking to.
- Reduce your support requests with chatbots and an integrated help center.
- Manage your other channels such as Facebook Messenger, Twitter, WhatsApp from the same screen.
- Set up automated triggers and convert visitors into customers.
Who uses Infoset?
All kinds of teams, but especially:
- Call center teams who want to use a flexible, powerful, easy-to-use cloud call center software without any hardware requirements.
- Sales teams who want to manage all of their sales processes easily from a single platform.
- Support teams who need to unify their support channels and provide better support with live chat and integrated help center.
- Customer success teams that want a simple CRM that provides live user data and personalized communication.
- Marketing teams who want to send targeted messages to the right users at the right time.
Why should I choose Infoset?
- Unified solution: Instead of using a mix of disconnected point solutions, you can use Infoset which brings everything you need together in one simple, integrated platform.
- Easy-to-use: There's practically no learning curve. You don't need to watch endless how-to videos or do meetings with customer success teams. We know that real customer success is providing a simple solution that you can just pick up and use with minimal onboarding steps.
- Flexible and powerful: All Infoset products are built by a team of industry experts with years of experience, and they all scale with your needs. We made sure that it covers your needs now and will cover them tomorrow.
- Value for money: Using the right tools is critical for your business, but that doesn't mean you need to give all your money to them. Infoset makes top-quality software affordable for everyone.
- Enterprise-level customer support for all: As a customer support software provider, our own customer support is one of our top priorities. We won't charge you thousands of dollars for premium support plans. We're ready to help you 24/7 with all of our support channels, whether you're an enterprise customer or not.
Go ahead and give Infoset a try - it's completely free. If you'd like to know more, send us a message in live chat 👍