You can set your working hours and use this setting in your call center, live chat, and many other channels. You can view and adjust your working hours by going to Settings > General Settings and selecting the Working Hours menu.

You can create multiple intervals on the same day, e.g. 09:00 to 12:00 and 13:00 to 18:00.

You can use these working hours with System working hours or System out of hours options on the Working Hours dropdowns on various setting screens.

For example;

  • in your call center dial plans, you can transfer your calls to different queues depending on your system working hours,
  • you can display a contact form to your visitors outside of working hours on your live chat widget, so you can reach them later.