First to check the status of your order visit https://www.sosyopix.com/en/orders and click on 'Track Order’ to get started. This is to see whether your package was in fact delivered however the courier may not have been able to reach anyone at the address. In that case your package would be on hold for you at the local post office. Once you’ve checked and you still can’t reach your package, e-mail our customer support team at hello@sosyopix.com.